EXTERNAL SERVICE MANAGEMENT



Today, external services take the lion's share of the maintenance budget and this will continue to grow due to the outsourcing trend and increasing technology sophistication. Organizations face many issues starting from the strategic decision what to outsource to managing established contracts effectively. These processes typically span across departmental borders and involve dozens if not hundreds of contractors. In addition, once a contract is established the transition to the new arrangement has to be managed carefully in order to ensure you remain in control of expenditures and capable of improving your plant performance in the future. Are you in a win-win relationship with your suppliers? How do you collaborate with your suppliers to improve effectiveness and lower administrative burden?

We help you design the required processes and establish a common framework to plan and control contracted work in a consistent manner. Typical pain points we solve are issues with specification of requirements, management of asset data and maintenance records, complexity in purchasing processes and cost allocations.

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