A performance indicator set is a key decision-support tool for managing your business.

Our approach is to define performance indicators top-down to ensure all are connected and tied to the company's strategy. If a strategic indicator highlights a weakness, then lower level indicators should give further clarification to the cause of that weakness. Drilling down to operational level indicators, a specific problem should be emphasized. Once this problem is corrected improvement should be visible in tactical and strategic indicators supporting the action taken was appropriate.

Because every company is unique even within the same market measurements must be tailored to the specific needs and culture of your organization. Furthermore, performance indicators should drive the right behaviours to be effective management tools. Are your people "gaming" the numbers to look good or are measurements leading to the right discussions? Are your performance indicators providing you actionable information?

We help you establish a coherent set of performance indicators to manage your business.